How Europe’s municipalities and regions can drive an inclusive, secure and people-centred digital transformation
Local and regional governments are at the heart of Europe’s digital transformation. As the public authorities closest to citizens, they deliver services such as healthcare, education, transport, social support and broadband deployment, all increasingly shaped by EU digital legislation. Their role is essential to ensure that digitalisation remains inclusive, sustainable and accessible to everyone. Yet many local and regional governments still face major obstacles: unequal access to digital infrastructure, insufficient financial and human resources, cybersecurity risks, and widening gaps in digital skills.
Across Europe, disparities in connectivity and digital access disproportionately affect rural and remote areas, low-income households and vulnerable groups. These inequalities threaten territorial cohesion and limit citizens’ ability to participate fully in digital society. To make digital public services truly accessible, digital solutions must follow inclusive design principles and remain complemented by in-person service options for those who cannot or prefer not to use digital channels.
Cybersecurity has become an increasing concern as local authorities manage sensitive public data and critical infrastructure, often without sufficient expertise or funding to meet growing EU requirements such as those under the NIS2 Directive. Smaller municipalities, in particular, lack the resources to implement robust cybersecurity measures, respond to incidents or comply with complex regulatory frameworks. Reinforced cooperation, simplification of rules and sustainable financial support are essential to strengthen local resilience.
Skills development remains another pressing challenge. To implement new EU digital policies, including those related to artificial intelligence, interoperability and data governance, local administrations need staff trained to oversee digital systems, maintain human oversight, and ensure ethical, transparent and fair use of technologies. At the same time, strengthening digital literacy among citizens through lifelong learning and community-based initiatives helps build trust, inclusion and participation. Cooperation between municipalities and across regions also accelerates innovation and avoids fragmentation by enabling the exchange of best practices and common solutions.
A Call for Stronger EU Support
To ensure a fair, secure and inclusive digital transition, CEMR calls on European institutions to reinforce investment in digital infrastructure, especially in underserved regions; provide technical and financial support for accessible digital public services; maintain non-digital access to essential services during the transition; facilitate public-private partnerships to expand connectivity; and offer tailored guidance, capacity-building and long-term funding to help local and regional governments strengthen their cybersecurity and digital skills. Europe’s digital future depends on empowering the actors closest to citizens: its municipalities, cities and regions!
For more information, contact:
Officer – Employment, Digitalisation and Public Services
