Digitalisation 6

Local and regional governments are at the heart of Europe’s digital transformation. As the public authorities closest to citizens, they deliver services such as healthcare, education, transport, social support and broadband deployment, all increasingly shaped by EU digital legislation. Their role is essential to ensure that digitalisation remains inclusive, sustainable and accessible to everyone. Yet many local and regional governments still face major obstacles: unequal access to digital infrastructure, insufficient financial and human resources, cybersecurity risks, and widening gaps in digital skills.

Across Europe, disparities in connectivity and digital access disproportionately affect rural and remote areas, low-income households and vulnerable groups. These inequalities threaten territorial cohesion and limit citizens’ ability to participate fully in digital society. To make digital public services truly accessible, digital solutions must follow inclusive design principles and remain complemented by in-person service options for those who cannot or prefer not to use digital channels.

Cybersecurity has become an increasing concern as local authorities manage sensitive public data and critical infrastructure, often without sufficient expertise or funding to meet growing EU requirements such as those under the NIS2 Directive. Smaller municipalities, in particular, lack the resources to implement robust cybersecurity measures, respond to incidents or comply with complex regulatory frameworks. Reinforced cooperation, simplification of rules and sustainable financial support are essential to strengthen local resilience.

Skills development remains another pressing challenge. To implement new EU digital policies, including those related to artificial intelligence, interoperability and data governance, local administrations need staff trained to oversee digital systems, maintain human oversight, and ensure ethical, transparent and fair use of technologies. At the same time, strengthening digital literacy among citizens through lifelong learning and community-based initiatives helps build trust, inclusion and participation. Cooperation between municipalities and across regions also accelerates innovation and avoids fragmentation by enabling the exchange of best practices and common solutions.

A Call for Stronger EU Support

To ensure a fair, secure and inclusive digital transition, CEMR calls on European institutions to reinforce investment in digital infrastructure, especially in underserved regions; provide technical and financial support for accessible digital public services; maintain non-digital access to essential services during the transition; facilitate public-private partnerships to expand connectivity; and offer tailored guidance, capacity-building and long-term funding to help local and regional governments strengthen their cybersecurity and digital skills. Europe’s digital future depends on empowering the actors closest to citizens: its municipalities, cities and regions!

For more information, contact:

Officer – Employment, Digitalisation and Public Services

BENNIS Hamza In Digitalisation, Digitalisation, Employment, Employment, Impact community Labour, Impact community Labour, Press, Projects and Programmes, Projects and programmes, Publications, Skills, Skills, ,

Local, social, digital – digitalisation impact

A joint CEMR–EPSU project explores how digitalisation is transforming local and regional governments across Europe and its impact on workers, services and governance

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Digital transformation is reshaping local public services across Europe, from how services are delivered to how public employees work and engage with citizens. To understand these changes and support effective responses, the Council of European Municipalities and Regions (CEMR) and the European Public Service Union (EPSU) launched a joint project: “Local, Social, Digital”, co-funded by the European Commission and implemented between 2023 and 2024.

This initiative explored the challenges, opportunities and impact of digitalisation in local and regional governments (LRGs), with a particular focus on working conditions, skills development, social dialogue, and inclusive governance.

At the heart of the project is a comprehensive research report prepared by an independent expert, based on desk research, interviews with national CEMR and EPSU affiliates, and key insights from international conferences and webinars held in Cagliari, Tallinn and online.

The research revealed a wide range of digital practices and challenges across European LRGs. Digital tools are enhancing flexibility, accessibility and efficiency, but also raising important questions around workers’ rights, surveillance, data privacy, and fair access to training and upskilling. The study also found growing awareness around the gendered impact of digitalisation, particularly following the COVID-19 pandemic.

Key themes included:

Telework and hybrid work: The shift to remote working has been widely adopted, but requires clearer frameworks on rights, disconnection, and workplace safety.
Digital skills and employment: There is a pressing need to train and support public employees in using digital tools, with strong involvement from both trade unions and employers.
Ethics and AI: The use of Artificial Intelligence in local governance raises new ethical challenges and calls for stronger social partner dialogue.
Smart cities and services: Digitalisation of public services must remain people-centred, focusing on inclusiveness, accessibility, and transparency.

Many national and local social partners have already launched strategies, tools and agreements to manage this transformation, including practical guidelines, awareness-raising events and training programmes.

As Europe enters its Digital Decade, local and regional governments stand at the forefront of this transformation. The “Local, Social, Digital” project reinforces the crucial role of social dialogue in managing digital change, ensuring fair working conditions, and promoting inclusive public services.

CEMR and EPSU call for continued EU support and structured collaboration among employers, trade unions and institutions to empower local administrations in navigating digital change, sustainably, socially, and with dignity.

Read the study here

For more information, contact:

Officer – Employment, Digitalisation and Public Services

BENNIS Hamza In Digitalisation, Digitalisation, Impact community Labour, Impact community Labour, Press, Publications

Principles for a digital transition for all

Is the EU’s new approach in tune with local and residents’ needs?

Digital services, online platforms and electronic devices have become part of our everyday life, bringing us countless new opportunities for professional and personal development. However, innovation can come at a cost. Continuous access to information and data can put our privacy at risk and expose us to misinformation, fraud and discrimination.

For this reason, the European Commission recently issued a “Declaration on Digital Rights and Principles for the Digital Decade” with guidelines to ensure a fair and inclusive digital transition. The document will shape future EU digital rules, such as the upcoming Data Act on sharing of information between businesses and governments.

CEMR provided its input during the Commission’s consultation preparing the digital decade declaration. In fact, we recently adopted our own position paper “Digital Services for All: Principles for a digital transition in European local and regional governments”. The paper outlines CEMR members’ views on the digital transition, a trend which is transforming the role and activities of local and regional governments.

Several of the principles put forward by CEMR members were also reflected in the Commission’s Declaration, notably on the importance of user-centred digital services, consultation between levels of government for setting standards and the upgrading of digital skills among citizens. Read our take on the declaration and what’s in store for local governement.

Interoperable and transparent data management

Digital Services for All outlines the conditions needed for local and regional governments to provide effective and inclusive digital services for all citizens.

These include the development of open international standards through dialogue between all levels of governments – European, national, regional and local – and between the public and private sectors. Only through dialogue with all stakeholders can solutions suitable to all be found.

Public and private actors must bear in mind that the interoperability of services and systems is crucial to ensuring smooth data exchange. Data management must be transparent. To this end, local and regional governments comply with GDPR and other regulations on accessing public-sector data.

Inclusive digital services

Digitalisation of public services is useless if the people concerned, our citizens and users, cannot access them. That is why CEMR strongly advocates a non-discriminatory approach for the deployment of digital public services, taking into account economic and social barriers.

Awareness of intersectionality – the interaction of these economic and social barriers – means always ensuring public services are accessible and usable by everyone, regardless of the conditions they face. Proactive actions are needed to make sure that elderly people, persons with disabilities, marginalised and vulnerable individuals are not excluded.

Finally, we can only reap the full fruits of digitalisation if people have the skills needed to participate. We need coordinated action to further develop digital skills and literacy among public officials, citizens and indeed all users. Only an informed society and a digitally literate public will be able to make the most out of digital services.

For more information, contact:

Officer – Employment, Digitalisation and Public Services

BENNIS Hamza In Digitalisation, Digitalisation, Impact community Labour, Impact community Labour, Impact community Society, Impact community Society, Press, Public services, Public services, Publications

EU values in the digital space

CEMR calls for a digital transition that works for all levels of government

Local and regional governments must be fully equipped and supported in Europe’s digital transition. That’s the key message from the Council of European Municipalities and Regions (CEMR) in its response to the European Commission’s consultation on EU digital principles.

As frontline providers of public services and facilitators of digital innovation, local and regional governments (LRGs) are key to making the digital decade a success. However, CEMR warns that this transformation must not impose new burdens or widen digital divides.

“European initiatives must support, not sideline, local governments. Funding, training and collaboration are vital,” says the organisation.

CEMR welcomes the goals outlined in the Commission’s “2030 Digital Compass,” especially the focus on digitalising public services. It highlights the importance of digital skills, cybersecurity, smart cities, and interoperability to help municipalities deliver inclusive and user-friendly digital services.

Local authorities are already investing in e-government, innovation labs, and partnerships with start-ups. But CEMR calls for better coordination between national and EU levels to avoid duplication and ensure all regions, rural and urban alike, can benefit.

CEMR also emphasises:

The need to strengthen local democracy through inclusive digital participation;

Protecting privacy and personal data under the “once-only” principle;

Supporting socially responsible platforms in the sharing economy;

Promoting open standards and seamless interoperability across administrations.

The digital transition must not leave anyone behind. From investing in digital education to adapting services for vulnerable groups, local governments play a central role in ensuring a digital Europe that is fair, accessible, and democratic.

For more information, contact:

Officer – Employment, Digitalisation and Public Services

BENNIS Hamza In Digitalisation, Digitalisation, Employment, Employment, Gender equality, Gender equality, Impact community Labour, Impact community Society, Impact community Society, Migration and inclusion, Migration and inclusion, Press, Publications, Skills, Skills, ,

Social rights, local action

What are the priorities for implementing the European Pillar of Social Rights with a strong local and regional involvement?

The Council of European Municipalities and Regions (CEMR) welcomes the European Pillar of Social Rights as a step toward strengthening fairness and equality in Europe. While supporting its ambition, CEMR stresses that the measures linked to the Pillar’s 20 principles should remain non-binding, respecting the diversity of national, regional and local competences. For local and regional governments, the Pillar should serve as a reference framework to inspire reforms, rather than impose uniform rules.

CEMR identifies key challenges where Europe must act: rising inequality, persistent poverty, gender gaps, and labour market transitions accelerated by digitalisation and COVID-19. Municipalities and regions, as major providers of education, housing, health, social inclusion and employment services, are at the heart of delivering social rights.

CEMR’s policy priorities include:

Skills and education: investment in training, apprenticeships and digital access to avoid a “lost generation” of young people.
Demographic change: integrating women, older workers, migrants, and disadvantaged groups into the labour market.
Gender equality: boosting women’s participation and addressing work-life balance challenges, especially in the pandemic’s aftermath.

At the same time, CEMR warns against excessive bureaucracy or additional reporting obligations for local authorities, calling instead for best practice exchange, benchmarks, and adequate funding.

For the European Pillar of Social Rights to succeed, it must respect subsidiarity, strengthen social dialogue, and involve local and regional governments as essential actors. Municipalities, cities, and regions are indispensable in turning principles into concrete progress, provided they are given the flexibility, resources and recognition needed to deliver.

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