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Residents service points to improve access to public services

Poland services - News 2022

In Rzeszow (Poland), resident service points as a tool for improving residents’ access to public services


In Poland, the city of Rzeszow set up four Residents Services Points (RSPs) in 2011. Easily attainable in shopping malls that have widespread parking capacities and are accessible to people with disabilities, RSPs intend to boost the approachability and provision of public services. In these RSPs, citizens can, for example, receive their ID cards and driving licenses, register their cars or inform themselves about local events.

The creation of RSPs was based on a participatory approach. In a survey, residents indicated their needs and expectations for such service. Once the first RSP was launched, satisfaction surveys were conducted to improve its functioning.

RSPs largely gained in popularity over the years. As such, in 2013, 20,000 cases were handled in the RSPs. In 2016, the number of administrated cases totalled 50,000. This can be explained by the high level of satisfaction of users due, among others, to the extended working time of the office, the greater availability of civil servants, the ability to handle many official topics in one dedicated place and the possibility to visit the RSPs on one’s way to everyday activities.

To learn more about this and other local best practices, check out the website of URBACT, the European territorial cooperation programme which aims to promote sustainable integrated urban development in cities all over Europe.

Since 2021, the RFSC tool is used by cities and partners of the “Global Goals for Cities” URBACT network, supporting the localisation of the SDGs across 19 European cities.

Smart city strategy in Heraklion to tackle urban challenges

Smart Cities - News Section

Heraklion in Greece is implementing smart city practices through interdisciplinary cooperation


The municipality of Heraklion in Greece elaborated a strategic plan among which one pillar is “Heraklion: Smart City”. This smart city strategy aims at fully achieving the potential of the city’s resources while consolidating domains in which the city has been lacking.

Heraklion’s Smart City Strategy was built using a durable and integrated approach in order to sustainably tackle urban challenges. As such, the city participates in the Covenant of Mayors for Climate and Energy. Heraklion also released its Sustainable Urban Development Plan. Approved by the city council and ratified by the Regional Government of Crete, this Plan is a project worth 14 million euros of European funding to provide for long-term sustainable urban design and development.

According to a study by the European Parliament “Mapping Smart Cities in the EU,” Heraklion performs well in three smart city axes: governance, economy and citizen participation. This contributed to a holistic approach with solutions positively affecting all stakeholders: individual citizens, businesses, communities and the whole city.

“Heraklion: Smart City” made a significant difference in the day-to-day organisation of Heraklion:

  • Broadband infrastructure has reached 100% coverage.
  • Citizens enjoy access to more than 160 e-services via the municipality’s portal.
  • Volunteer groups coordinate community outreach events to help the city.
  • The Dimoskopio, a multidisciplinary organisation whose goal is to promote entrepreneurship and innovation with the intention of improving the economic stability of Heraklion, was created.

To learn more about this and other local best practices, check out the website of URBACT, the European territorial cooperation programme which aims to promote sustainable integrated urban development in cities all over Europe.

Since 2021, the RFSC tool has been used by cities and partners of the “Global Goals for Cities” URBACT network, supporting the localisation of the SDGs across 19 European cities.

8th UCLG World Congress 

UCLG - News section

Call for the 8th UCLG World Congress in 2025


The triennial UCLG World Congress is a critical moment for the international movement of local and regional governments, gathering local elected representatives and their partners at an event so powerful it demands the spotlight on the global stage. What once began as a meeting point, the Congress has evolved into a complete experience that now encompasses various themes, and formats and encapsulates the diversity of our century-old movement. This Congress should count on more innovation, interaction, inclusion and input than ever before, culminating not only in our renewed vision, but also in policy documents to guide a unified and collaborative approach to implementing local solutions.

The 2025 Congress should remain a place for mayors, councillors and presidents of regional authorities and their associations to come together, while providing space for the full constituency, and an increasing number of partners, such as the Global Taskforce and other stakeholders.

The new reality has inevitably generated new technological needs. In this sense, the 2025 Congress will need to include a strong hybrid component to allow both in-person and online participation, which will make the Congress more accessible for all of our constituency.

The UCLG Presidency and members of the UCLG World Council are looking for innovative proposals that will be able to accommodate the ideas stated above and host this world‑class event.

Please find here the call for candidatures for the 8th UCLG World Congress with the requirements for presenting a candidature.

If you think your city or local government association can meet this exciting challenge, our World Secretariat very much looks forward to receiving your proposal.

Candidatures should include the following items in one of the three working languages of UCLG (English, French or Spanish): 

  • A letter of motivation explaining why the local/regional authority would like to host the event;
  • An expression of agreement with the Terms of Reference for the 8th UCLG Congress in 2025;
  • Explicit acceptance of the minimum financial and administrative conditions, which will be further defined in cooperation with the Financial Management Committee;
  • A draft budget that will provide an idea of the dimension of the envisaged event;
  • A logistical dossier with information about the venues and facilities;
  • A brief concept note with ideas about possible themes.

For further information or to present a candidature, please write to the attention of the UCLG Secretary General at UCLGExBu@uclg.org before 5 September 2022.  

e-Academies

Online - News Section

From southeast Europe to central Asia: how NALAS is setting up an e-Academy in a Mongolian province


Local governments and their associations can lead international efforts to achieve sustainability. Consider the Network of Associations of Local Authorities of South-East Europe (NALAS) and its partnership with the Mongolian province of Darkhan-Uul.

With funding from the EU’s FRIENDSHIP project, NALAS is supporting the province and the efforts of its capital, Darkhan, to become a national model city for urban sustainability and livability, with a vision of becoming a “smart and green city” by 2032. But can this transition happen in practice?

One key aspect is knowledge and expertise. Since its set-up in 2004, NALAS has evolved over time into the main knowledge platform of local government affairs in south-east Europe. In particular, the NALAS e-Academy provides knowledge on topics relevant to local government professionals in the areas of investment planning, improving local services, energy efficiency, municipal finance, water management, gender equality and much more.

The idea then came of enabling Darkhan-Uul to create its own e-Academy to train its provincial and local officials. To achieve this, content and knowledge from the NALAS e-Academy will be transferred to the Mongolian province.

From reflection to reality
A Memorandum of Understanding was prepared, coordinated, and agreed upon between the project partners, including the School of Agroecology and Business, Mongolian University of Life Sciences. The document was signed during a NALAS study visit to Darkhan-Uul province in July.
In particular, the agreement aims to:

  1. Strengthen the capacities of municipal staff, elected representatives and relevant local stakeholders in governance.
  2. Transfer NALAS know-how in virtual capacity development.
  3. Contribute to the setup of an e-Academy at Darkhan-Uul Province Municipality.

The immediate next steps will be to include staff from Darkhan-Uul province and the School of Agroecology and Business in upcoming NALAS e-learning courses, identify together the courses to be transferred, include staff in developing online moderation and facilitation skills in a virtual environment and provide technical advice and support for the transfer and the initiation of activities.

During the study visit, the mayor of Darkhan City also invited NALAS to support the setting up of the Mongolian Association of Municipalities. Drawing from NALAS’ extensive experience in municipal network-building, the next steps will be defined during Darkhan-Uul officials’ upcoming visit to south-east Europe in October 2022.

UCLG 2023 Culture Summit

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Apply to become the host city of the UCLG 2023 Culture Summit!


The Culture Summit has become a major event for UCLG. After the success of the Summits previously held (Bilbao in 2015, Jeju in 2017, Buenos Aires in 2019 and Izmir in 2021), and considering the growing importance of culture in the framework of sustainable cities, UCLG has decided to convene a 5th UCLG Culture Summit in 2023. 

The UCLG Culture Summit is a unique global event. It responds to the growing importance of culture in local development, a fact that has been evidenced in all continents at least since the beginning of the 21st century, and more than ever since the recent global crisis generated by the Covid-19 pandemic. 

We invite you to check the Terms of Reference of the 5th UCLG Culture Summit. Direct or indirect members of UCLG can apply to be the host city by 2 September 2022 in writing to the UCLG World Secretariat: UCLGExBu@uclg.org, putting in copy: culture@uclg.org.

PL-UKR Solidarity Forum

Mayors in Ukraine - News 2023

Polish and Ukrainian local leaders plan cooperation and reconstruction efforts


More than 170 representatives of local governments met online at the Poland-Ukraine Local Solidarity Forum on 14 June. The participants discussed how to help Ukrainian partners, listened to Ukrainian mayors whose towns have been affected by Russian aggression and outlined prospects for future cooperation.

The Forum was co-organized together with the U-LEAD with Europe Programme and the Association of Polish Cities, in the framework of CEMR’s Bridges of Trust project.

Vyacheslav Nehoda, Ukraine’s Deputy Minister for Communities and Territories stressed that cooperation at the local level will be crucial, especially for reconstruction and the restarting of economic activities.
These comments were echoed by Tomasz Ostropolski, representing the EU Delegation in Ukraine, saying: “During the reconstruction of Ukraine, the municipalities will be integrated and take an active part as pillars and catalysts of development.”

EU municipalities also have a prominent role to play in supporting Ukraine. Zygmunt Frankiewicz, President of the Association of Polish Cities, noted that Polish society is uniting to help Ukraine and that cooperation between the two countries’ local government bodies will only improve, particularly with respect to reconstruction.

Lilia Furtus, First Secretary of the Embassy of Ukraine in Poland, thanked Polish local governments and the Polish people for the determination with which they are helping Ukraine. She stressed that “we must join efforts to end this war, we need military aid, humanitarian aid and support in the reconstruction of Ukraine.”

Support can also come in the form of multi-stakeholder projects involving local governments. Bastian Veigel, GIZ Programme Director of U-LEAD with Europe, added that this project provides much-needed tools to communities affected by Russian aggression and will help in the post-war reconstruction of the country.

Ukrainian cities: living with war

In the second part of the meeting, the mayors of two Ukrainian cities shared their perspectives. Volodymyr Shmatko, mayor of Chortkiv in the Ternopil region of western Ukraine, reminded that in the process of decentralisation, Ukrainian local government officials have benefited greatly from Polish experience.

Since the intensification of Russian aggression, nearly 3,000 internally displaced persons have arrived in Chortkiv, a city of 30,000. The local government has received humanitarian aid from various sources, including the Polish city of Leżajsk. More than 100 tonnes of aid has been split between Chortkiv and municipalities in the Sumy and Kharkiv regions.

The mayor of Irpin, Kyiv region, Oleksandr Markushyn, emphasized the need for international support for the post-war reconstruction of Ukraine. He also noted that projects for such reconstruction are already being prepared by the city. “Irpin will not be able to cope with the problem of reconstruction by itself”, he said. “Before the war, our city was prosperous and one of the richest small cities of Ukraine, a pro-European city, very beautiful. Today, it is very painful to watch when 50% of our city is in ruins.”

Polish cities stand with Ukraine

The third part of the meeting was devoted to examples of activities undertaken by Polish cities. Kamil Czyż, Director of the Department of City Brand, Economic Cooperation and Tourism of Rzeszów, outlined the scale of assistance provided to newcomers from Ukraine. The city received the honourable title of “rescuer city” awarded by Ukrainian President Volodymyr Zelensky.

Chełm, a city of 60,000 people, has received nearly 25,000 Ukrainians. Great importance was attached to providing psychological support to people from Ukraine after traumatic experiences. Dorota Cieślik, Deputy Mayor of Chełm, explained the new task of helping transfer people who decide to return to Ukraine.

The last guest of the Forum was Paweł Kost, Director of the International Solidarity Fund PL in Ukraine. The Fund has been operating in Ukraine for 10 years. After 24 February, the organisation re-evaluated its activities and is now focused on providing humanitarian aid and also building capacities in social, educational and healthcare services.

At the end of the event, Ukrainian municipalities were encouraged to leave their contact information if they were looking for partners in Poland. This information was shared during the World Urban Forum (WUF) in Katowice and on the website of the Association of Polish Cities.

Camp Sunflower

Sunflower Camp - News 2022

Ukrainian children find sun and peace in Latvian summer camp


As part of our coverage of the local and regional dimensions of Russia’s war in Ukraine, CEMR is highlighting the help given by European municipalities and regions to their Ukrainian peers. We hope these stories inspire other local and regional governments to heighten their efforts to support Ukraine.

Twenty-one children and three adults from the municipality of Nizhyn in Ukraine had an opportunity to spend unforgettable days in a summer camp in Latvia. This took place between 27 June and 6 July at a place right next to the sea – Abragciems.

This was the initiative of the municipality of Preili, which has been cooperating with Nizhyn for several years. The summer camp was organised by the Children’s Foundation in Latvia, however logistical support and transport was ensured through the successful cooperation of Preili, the Latvian Association of Local and Regional Governments (LALRG), the Viduslatgale Municipal Foundation, the Association of Ukrainian Cities (AUC), Nizhyn and 179 citizens from Latvia and abroad who have supported the initiative.

The camp was named “Sunflower” as this symbol is widely associated with Ukraine. The main aim of this camp is to let children who have seen war enjoy at least for a while Latvian sun and feel loved, safe and cared for.

The children who participated in the summer camp were aged 8 to 16. They were selected on the basis of three criteria: orphaned children, children who helped as volunteers during the war and distributed humanitarian aid to the population, and talented children (young artists).

A place of peace and healing

The group included children whose parents participated in the battles during the defence of Nizhyn, including two children whose father, an Armenian, lost both legs in the battles. The children were accompanied by three adults: Tamara Stratilat, the Head of Nizhyn volunteer headquarters, joined by Angela Timchenko, the Director of the Nizhyn Youth Centre, and Galina Bianka, the Head of the volunteer organization “Time for Us”.

During the summer camp, children participated in different activities. They were also provided with physiotherapy and classes with the possibility of using kinesiological taping and soft tissue techniques. Given the circumstances, the conversations with a psychologist were especially important.

The children not only enjoyed the sunny weather and seaside but also participated in various outdoor sports activities, cultural and musical events, as well as excursions to discover Latvia, its nature and its people. For example, they visited Rundale Castle and walked through the labyrinths of its beautiful park, enjoyed the magic and attractions of Tervete Park, as well as participated in the expedition along the sea coast. They have left Latvia back home taking with them not only nice memories but also different drawings and self-made souvenirs.

An all-weather partnership

The municipalities of Preili and Nizhyn have been cooperating for several years already, mainly organising joint activities in the creative fields, involving children and young people. Both municipalities have also actively participated in the European Days of Local Solidarity (EDLS) and development education activities organised by the LALRG and PLATFORMA.

The cooperation was not put on a break even during the COVID crisis, when children from Nizhyn together with children from Latvia and Georgia participated in the creation of a music and art video. Nor cooperation stop during the war.

LALRG and PLATFORMA hope that this initiative has not only brought joy into the lives of Nizhyn’s children and their parents but would also serve as an inspiration for others to continue the cooperation, even during these times, when this is not easily done!

This story was first published by PLATFORMA.

Annual Report on SDG

SDG Report - News

Our annual report on the Sustainable Development Goals (SDG) goes digital


Available for the first time in an online format, PLATFORMA and CEMR have just published their fifth annual study on the localisation of the Sustainable Development Goals (SDGs). Released on the occasion of the UN High-Level Political Forum on Sustainable Development (HLPF) in New York, discover this innovative publication today at local-sdgs.eu

This study gathers the most recent information on how and to what extent associations and networks of local and regional governments have been involved in the localisation of the SDGs, both in Europe and with their global peers, and in particular during the COVID-19 pandemic. This year’s survey therefore included questions on the SDGs’ implementation since 2015 and the impact of the COVID-19 crisis. In the last two sections, there were also additional questions regarding Voluntary Subnational Reviews (VSR) and decentralised cooperation.

It gathers 63 answers from 28 European countries, 37 associations of local and regional governments and 18 municipalities and regions.

Main recommendations

Six main recommendations came out of this study, targeting EU institutions, national governments and local and regional governments and their national associations:

  1. The European Commission should report regularly on any progress made in achieving the Sustainable Development Goals (SDGs)  at the EU level and indicate how the different levels of governance have contributed to this process.
  2. We encourage associations of local and regional governments to actively take part in the Voluntary Subnational Reviews (VSR) process.
  3. Local and regional governments (LRGs) are calling for the firm recognition and inclusion by national governments of the role of LRGs and their associations in the monitoring and reporting of progress in the implementation of SDGs at the national level.
  4. European states and the EU need to strengthen their dialogue with the subnational levels and include them in any relevant high-level delegation meetings.
  5. Strengthen international cooperation to achieve the 2030 Agenda at the local and regional levels.
  6. There is still a need to localise and territorialise the SDGs through the deployment of appropriate funds and resources.

This study will be presented by a PLATFORMA-CEMR delegation at different events during the second week of the High-Level Political Forum on Sustainable Development (HLPF) taking place in New York between 5 and 15 July 2022.
This delegation is composed of:

  • Fabrizio Rossi, CEMR Secretary General
  • José Hila, Mayor of Palma de Mallorca (Spain, FEMP)
  • Hannah-Lea Braun, Member of Maichingen Council (Sindelfingen, Germany) and the CEMR Young Elected Officials Committee
  • Luis Salaya, Mayor of Cáceres (Spain, FEMP)
  • Valérie Dumontet, Vice-President of Aude Region (France, Cités Unies France)
  • Pilar Díaz, Mayor of Espluges de Llobregat, Deputy to the Presidency, Delegate for International Relations at the Diputació de Barcelona (Spain, Barcelona Provincial Deputation – DIBA)
  • Jan van Zanen, Mayor of The Hague (Netherlands, VNG International)

Directors, advisers and technicians from CEMR, the City of Paris, DIBA, FEMP, the Norwegian Association of Local and Regional Authorities (KS), UCLG and VNG International are also attending HLPF this year.

Annual report on SDGs goes digital

PLATFORMA - banner 3

Our annual report on the SDGs goes digital at the UN High-Level Political Forum on Sustainable Development (HLPF)


Available for the first time in an online format, PLATFORMA and CEMR have just published their fifth annual study on the localisation of the Sustainable Development Goals (SDGs). Released on the occasion of the UN High-Level Political Forum on Sustainable Development (HLPF) in New York, discover this innovative publication today on local-sdgs.eu

This study gathers the most recent information on how and to what extent associations and networks of local and regional governments have been involved in the localisation of the SDGs, both in Europe and with their global peers, and in particular during the COVID-19 pandemic. This year’s survey therefore, included questions on the SDGs’ implementation since 2015 and the impact of the COVID-19 crisis. In the last two sections, there were also additional questions regarding Voluntary Subnational Reviews (VSR) and decentralised cooperation.

It gathers 63 answers from 28 European countries, 37 associations of local and regional governments and 18 municipalities and regions.

Main recommendations

Six main recommendations came out of this study, targeting EU institutions, national governments and local and regional governments and their national associations:

  1. The European Commission should report regularly on any progress made in achieving the Sustainable Development Goals (SDGs) at the EU level and indicate how the different levels of governance have contributed to this process.
  2. We encourage associations of local and regional governments to actively take part in the Voluntary Subnational Reviews (VSR) process.
  3. Local and regional governments (LRGs) are calling for the firm recognition and inclusion by national governments of the role of LRGs and their associations in the monitoring and reporting of progress in the implementation of SDGs at the national level.
  4. European states and the EU need to strengthen their dialogue with the subnational levels and include them in any relevant high-level delegation meetings.
  5. Strengthen international cooperation to achieve the 2030 Agenda at the local and regional levels
  6. There is still a need to localise and territorialise the SDGs, through the deployment of appropriate funds and resources

This study will be presented by a PLATFORMA-CEMR delegation at different events during the second week of the High-Level Political Forum on Sustainable Development (HLPF) taking place in New York between 5 and 15 July 2022.

This delegation is composed of:

  • Fabrizio Rossi, CEMR Secretary General
  • José Hila, Mayor of Palma de Mallorca (Spain, FEMP)
  • Hannah-Lea Braun, Member of Maichingen Council (Sindelfingen, Germany) and the CEMR Young Elected Officials Committee
  • Luis Salaya, Mayor of Cáceres (Spain, FEMP)
  • Valérie Dumontet, Vice-President of Aude Region, (France, Cités Unies France)
  • Pilar Díaz, Mayor of Espluges de Llobregat, Deputy to the Presidency, Delegate for International Relations at the Diputació de Barcelona (Spain, Barcelona Provincial Council – DIBA)
  • Jan van Zanen, Mayor of The Hague (Netherlands, VNG International)

Directors, advisers and technicians from CEMR, the City of Paris, DIBA, FEMP, the Norwegian Association of Local and Regional Authorities (KS), UCLG and VNG International are also attending HLPF this year.

More

For more information, contact:

CEMR in Kyiv

Bridges of Trust Branding - News 2024

“Meeting Mayor Klitschko in Kyiv was a true experience”


This op-ed was originally published in Euractiv and was authored by CEMR secretary general, Fabrizio Rossi, upon his return from Kyiv in June 2022. 

When I found myself sitting at the same table with Mr Vitali Klitschko in a rooftop restaurant in Kyiv last June, I was able to measure both the charisma and authenticity of the multiple world boxing champion and current Mayor of Kyiv.

Although I had known about Vitali Klitschko and his brother as sports icons and tough, powerful and extremely technical boxers, before meeting him I had no idea what to expect. After spending half a day with him in Kyiv, I can say that he is a leader that cannot hide: he is totally himself.

It is quite rare to meet a political leader who is not tempted to provide complacent answers to satisfy his audience and interlocutors. Mayor Klitschko seems uninterested in any of this and stirred only by his determination to strive, overcome challenges and move forward.

When I asked him how he managed to keep the Russian forces away when they have already kidnapped more than 50 local elected politicians from across the country, he reacted by instinct: “well, if the Russian come to me, I’ll be ready.” He paused, looked at me resolutely and resumed: “sometimes people call me and say: ‘Vitali, you should hide, they are looking for you.’ But for a person like me it’s hard to hide. Once they called in the middle of the night while I was perlustrating the city with my staff and they told me to hide underground: ‘Russians are looking for you!’ We  found a ruined building and spent the night sleeping on the floor.”

It was at that moment that I realised that Mr Klitschko had again become an icon. This time the tremendous admiration and respect for him comes from local elected politicians all over Europe. These local leaders who indeed cannot hide before the urgent and crucial responsibilities they are facing: from climate change to social inequalities, economic recovery and even war. To them Mayor Klitschko has become a true reference. Someone that leads by example. A leader that walks the talk.

Mr Klischtko may be the most famous of Ukraine’s local leaders, but many more are also selflessly sacrificing and risking their lives every day in this war. Mayors, district leaders and local public workers across Ukraine have continued to heroically serve their people in the most trying of circumstances. Conditions vary greatly by territory. Local governments in areas of heavy fighting work to evacuate residents and provide water and basic supplies despite regular shelling and bombardments.

In territories that have been de-occupied since April, mayors are already beginning the work of reconstruction, the restoration of damaged buildings being especially important to achieve before the onset of winter. Local governments in other parts of the country are coping with the massive influx of internally displaced people and the need to house them and integrate them into local life.

It is humbling to see this work undertaken by mayors and local leaders despite the looming threats of kidnapping and death. Ukraine’s local government associations have also been working hard since the beginning of the conflict: coordinating aid provision, identifying the diverse needs of different territories and facilitating contact with their European supporters.

Local and regional government associations across Europe have been doing their part to support Ukraine during this difficult time. The Association of Towns and Communities of Slovakia has sent thousands of packages of various medical supplies. In the UK, the Local Government Association has called for new powers to lawfully exclude companies supporting Russia from winning public contracts. Meanwhile the Network of Associations of Local Authorities of South-East Europe (NALAS) was among the first to provide emergency financial assistance to the Association of Ukrainian Cities; and many other associations have followed suit. These examples are only the tip of the iceberg when it comes to what has been achieved and undertaken.

Local leaders’ engagement in support of their Ukrainian peers and in handling the direct and indirect consequences of this war is just a further confirmation that in this new era of systemic crisis, territorial leadership is the basis on which to build our responses. At the Council of European Municipalities and Regions (CEMR) we are receiving very encouraging signs of the strong willingness of local and regional governments to play a crucial role in the postwar recovery.

The Mayor of Kyiv is ready to take up the task. “Reconstruction efforts should focus on grassroots projects and be designed by local communities”, he told me. During our bilateral meeting he emphasised the urgent need for short-term support to build key infrastructures in the Kyiv city area such as new fire stations.

This is one of the projects we at CEMR are gathering support for. Our taskforce on the war against Ukraine meets regularly to coordinate local and regional governments’ support to Ukraine and ensure political, material and financial aid is meeting the most urgent needs on the ground.

Hopefully, many other projects will be discussed at the occasion of my next visit to Mr Klitschko in Kyiv. The Mayor of Ukraine’s capital invited me to come for a longer visit next time and reassured me in his inimitable style: “If you are concerned about your security, I would like to reassure you, that you’ll have the two toughest bodyguards in town: my brother and myself!”