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Inclusion starts locally

Inclusive Migration - News 2023

Key lessons from IncluCities to improve migrant integration through multilevel cooperation 


The IncluCities project, led by CEMR and funded by the EU’s AMIF programme, has shown how local and regional governments (LRGs) can lead inclusive migration policies when equipped with the right tools and support. Over three years, eight cities and six national associations worked together in a mentoring scheme to improve local integration strategies for third-country nationals. 

From needs assessments to action plans and training academies, IncluCities focused on real collaboration between cities and their associations, guided by CEMR. The project clearly demonstrated that peer exchange and coordinated support lead to more effective and sustainable policies. 

Turning Practice into Policy 

Based on the project experience, CEMR outlines seven key recommendations

  1. Adopt a Whole Community approach – Integration policies should benefit all residents, not just newcomers, and promote active local citizenship. 
  1. Promote inclusion over adaptation – Inclusion must be a two-way process involving the whole community, not just the integration of migrants. 
  1. Train entire ecosystems – Sustainable action requires collaboration across municipal services, civil society, and migrant communities. 
  1. Guarantee meaningful participation – Participation must be recognised as a basic right and embedded in local governance structures. 
  1. Support migrant women – Women play a key role in communities and should be at the centre of local inclusion efforts. 
  1. Improve multilevel governance – Stronger cooperation between EU, national, and local governments is vital, along with direct access to funding. 
  1. Create local support networks – Clustered partnerships help cities share knowledge and raise their voice in national discussions. 

Conclusion 

Local and regional governments are essential in managing integration, yet they remain underrepresented in EU policymaking. As the New Pact on Migration and Asylum moves forward, CEMR calls for the full inclusion of local voices in shaping migration policy, especially those of small and medium-sized cities, which are closest to the ground. 

Read the position paper here 

For more information, contact:  

IncluCities

IncluCities - News 2022

Being an inspiration for others is the best recognition of our work


IncluCities continues the series presenting the key people behind the project with a special double interview. Vincent Vanhalewyn, alderman responsible for social cohesion in Schaerbeek, and Janaki Decleire, Director of VIA association, a vital project partner, answer questions on the integration of migrants and the impacts of the Ukrainian refugee crisis on the municipality of Schaerbeek, an IncluCities mentor city.

Schaerbeek is one of the 19 municipalities of the Brussels-Capital Region. A rich cultural diversity characterises its population of over 133,000 inhabitants. Where are the newcomers from?

Janaki DECLEIRE:

Schaerbeek is indeed a cosmopolitan municipality. Over one-third (37%) of the population is of foreign nationality, not counting people who have just become Belgians.
Those who come to our BAPA VIA reception office – which is tasked with welcoming newcomers – do not only come from the municipality of Schaerbeek since our reception programme is open to anyone living in the Brussels area. Approximately one-fifth comes from Schaerbeek and another 18 per cent from Molenbeek, and the rest from other municipalities. These people are mainly from Syria, Morocco, India, Afghanistan and Guinea.

Schaerbeek is the fourth-most densely populated municipality in Brussels. How does this affect city life?

Vincent VANHALEWYN:  

Schaerbeek’s population has continuously grown – despite 2020 being an unusual year, with the lowest growth recorded in the Region since 1998 – and higher growth is expected to resume, albeit to a lesser extent. We have a multicultural population, with over 100 nationalities in 2019.

This situation is both an asset and a challenge regarding public infrastructure, with a significant need for nurseries, schools, housing, etc. To meet these needs, we have launched several urban projects, notably with the support of the Region in the framework of the neighbourhood contracts, to improve public space, develop social infrastructures and housing and, to a lesser extent, develop our economic and social fabric. 

Since the 1960s, Schaerbeek has also developed an important and active network of associations, which helps to create links within the neighbourhoods and improve the coexistence of people with diverse backgrounds.

If managing migration is a national competence, it becomes a local responsibility as soon as people arrive in a specific territory. What are you responsible for?

Vincent VANHALEWYN:

Indeed, the municipality intervenes at different levels in the reception of migrants, from keeping and updating the civil register to the registration of new arrivals in the register of foreigners. The objective is also to ensure citizens’ well-being and make sure that everyone finds their place.

With its neighbourhood service and Urban Prevention Programme (PPU), it seeks to create a close relationship with the population to establish a dialogue and improve community life in Schaerbeek. Since 2016, the municipalities of Schaerbeek and Molenbeek have promoted the opening of a Reception Office for Newcomers (BAPA), one of the central actors in integrating newcomers in the Brussels Region, giving Schaerbeek a significant role in the reception of migrants.

We’ve witnessed a united feeling in welcoming Ukrainian refugees across European cities, including in Brussels. How did you manage the first few months of the Ukrainian refugee crisis? What is the trend, and what are the most pressing issues?

Vincent VANHALEWYN:

In the first couple of months of the crisis, the Municipality provided a webpage with basic information for Ukrainian refugees regarding accommodation, administrative procedures and rights, including the existence of the CPAS (the Brussels welfare agency). A temporary coordinator has been appointed at the municipal level to centralise the information and to answer questions from people, both refugees and Schaerbeek citizens.

Thanks to a regional grant, the support has been formalised since July, with two additional municipal officers offering refugees and anyone else involved in the reception process all the basic information, including psychosocial support for Ukrainian refugees.

While waiting for the Region’s provision of collective housing, the municipality had to rely strongly on volunteers to host the refugees during the first months of the crisis.

Janaki DECLEIRE:

VIA reacted very quickly to the arrival of many Ukrainian people and this was done without undermining the reception capacity towards other newcomers. Thanks to the financial support from the French Community Commission, we were quickly able to hire new Russian- and Ukrainian-speaking colleagues to organise 15-hour information sessions adapted to this new audience in their language, thus offering them the same service as any other person coming to our offices.

As part of the IncluCities project, Schaerbeek is participating in a mentoring process with the Latvian city Jelgava. What can you offer them, and what is the most important lesson from this process for you? 

Vincent VANHALEWYN:

In the IncluCities project, we are in a mutual learning process with the city of Jelgava. This allows us to think strategically about the integration of newcomers and evaluate our practices. Thanks to this project, we were able to look into the relevance of creating a digital information tool for newcomers, such as a smartphone application, and to learn from what other local authorities have done in Belgium and beyond. The city of Mechelen has done excellent work, for example, with their Welcome App. The non-profit organisation DUNE has created a special app, Le Bon Plan, listing all of Brussels’ diverse social and medical support services. The project’s funding did not allow us to go further in developing a mobile application; nevertheless, these experiences inspired us to update the VIA website in the framework of the project.

Jelgava has recently had to bravely deal with a large migratory flow due to the war in Ukraine. The municipality of Schaerbeek has already had to deal with numerous migratory flows in the past. We wanted to share this expertise with our Latvian partners by showing them what we have done, hoping to give inspiration in a medium and long-term perspective on integration.

One of the outcomes of this project is also a One-stop-shop, an improved online platform for newcomers in the municipality – can you present the main elements of this website and its objective?

Janaki DECLEIRE:

With the budget allocated by the IncluCities project, we could rework the page on our website BAPA VIA describing the welcome path and make it more accessible to all. The route is explained more playfully and intuitively than before. The content is also translated into ten languages and is available in a spoken version for people with reading difficulties because there are many people who do not read or have very little school education among the newcomer population. We have also created a new page offering an essential directory of services helpful to any newcomer in various fields, such as social assistance and legal services, health, children’s services and French language courses. This way, people who do not wish to start a reception process at VIA will have helpful addresses to find answers to their questions

The IncluCities project is coming soon to an end. What has been the main benefit for you?

Janaki DECLEIRE:

The most significant benefit is the exchange between the different partners of the project. Participating in a programme that brings together eight different cities that share their own experience of welcoming newcomers is inspiring. Even if their context and reality are different, understanding these various realities and seeing what they have been able to put in place, what worked well and what did not, allows us to feed our reflection and enrich our work.

The role of a mentor has also made us even more conscious of the road we have travelled since 2016 when VIA was established.  If we can radiate and inspire other actors in the field of integration of migrants, it is an excellent recognition of our work.

Schaerbeek is described as being “as stubborn as the donkey” (the symbol of Schaerbeek) and “as fertile as the land on which the cherry trees grow”. What do these sayings mean?

Vincent VANHALEWYN:

In the past, the people of Schaerbeek, who grew cherries, had the privilege of taking donkeys to the Brussels market to sell them to the brewers who made beer (Kriek!). When they arrived, the people of Brussels would exclaim: Hei! doë zên die êzels van Schoerebeik (in dialect: Here come the donkeys of Schaerbeek!).

Even today, Schaerbeek is called the “City of Donkeys”, and its inhabitants are proud of it!  New projects regularly flourish in Schaerbeek, like the cherry trees. It is a breeding ground to bring the municipality to life and enhance its value on various levels: community life, solidarity and its rich heritage.

Janaki DECLEIRE:

I agree and can add that our work illustrates this notion of fertility. We are constantly setting up new projects to respond to the needs expressed by our beneficiaries, whether it is the creation of our immersion house the setting up of the volunteering project or the PEPA programme (an entrepreneurial pathway for newcomers). In this way, we draw on the exchanges that we can make, but also, in a co-creative approach, on the needs expressed by the newcomers with whom we work. They are truly the ones who are the basis of all our new projects and we try to be as close as possible to their needs.

As for the word “stubborn”, it perfectly illustrates our desire to keep moving forward and to take up the challenges that come on the way!

CEMR projects overview  

CEMR’s externally funded projects foster cooperation, innovation, and sustainability across Europe 


Through its externally funded activities, the Council of European Municipalities and Regions (CEMR) brings local and regional leaders together to exchange ideas, test solutions, and build stronger communities. These projects are more than initiatives: they are platforms where municipalities and regions collaborate on Europe’s most pressing challenges, from climate action to equality, from digitalisation to democratic participation. 

Overview of Projects 
CEMR’s portfolio of externally funded projects reflects its commitment to innovation, sustainability, and inclusion: 

  • Reference Framework for Sustainable Cities (RFSC) – Supporting sustainable cities with a practical tool to plan and assess policies. 
  • IncluCities – Advancing migrant integration through peer learning among municipalities. 
  • Circular Cities and Regions Initiative (CCRI) – Driving circular economy solutions for cities and regions. 
  • Green City Accord – Helping European cities commit to ambitious environmental goals. 
  • Covenant of Mayors – Uniting local leaders in climate and energy action. 
  • PLATFORMA – Strengthening international partnerships and decentralised cooperation. 
  • Bridges of Trust – Building ties between Ukrainian and European municipalities. 
  • EPSU (Local Digital) – Supporting local administrations in navigating digital transitions. 
  • EPSU (Third-Party Violence) – Tackling violence against public service workers. 
  • Go.Li.EU – Promoting youth engagement and European citizenship. 

Together, these projects illustrate how CEMR channels external resources into meaningful action. By bridging local realities with European priorities, they not only empower municipalities and regions but also shape a more sustainable, inclusive, and resilient future for all. 

Read the study here 

For more information, contact: 

World Refugee Day

Refugees - News Section

​CEMR marks World Refugee Day with a high-level event


Local and Regional Governments (LRGs) all over Europe are playing a crucial role in the management of this new migration wave as well as in the integration process of the newcomers. But this refugee crisis not only calls for emergency management but also reminds us of the urgency of establishing better-coordinated and more sustainable integration strategies that take into consideration the local perspective as the most relevant one. 

For this reason, the next in the series of IncluCities debates on core issues related to the current migration crisis will cast light on the importance of effective multilevel governance as a key tool to face migration emergencies.  We will discuss with MEPs: Birgit Sippel (S&D), Fabienne Keller (Renew), Damian Boeselager (Green/EFA) and Thomas Liebeig from the OECD. (Agenda) You can still register to follow the event in person or online. 

Temporary Protection

Ukraine people - News

What is the local and regional governments’ role in welcoming Ukrainian refugees?


Many women, minors and elderly men are settling within the borders of the European Union. To date, over 5.5 million Ukrainians have been forced to leave their country. They seek refuge, especially in the EU’s border countries, such as Poland and Romania.

The EU’s activation of its Temporary Protection Directive (TPD) in early March 2022 demonstrated national governments’ unanimous willingness to welcome Ukrainian refugees. It guarantees immediate and temporary protection for people fleeing war in Ukraine for one year, automatically extendable by periods of six months for up to a maximum of three years.

But what are the responsibilities of local and regional governments, notably in areas such as health, housing and employment? Find out by reading the analysis of local governments’ role in the Temporary Protection Directive by IncluCities.

Welcoming refugees

Refugees - News

French mayors and the Ukrainian crisis: A conversation with Christophe Chaillou


As part of a series of interviews of the local leaders engaged in the IncluCities project, we spoke with Christophe Chaillou, the Mayor of Saint-Jean-de-la-Ruelle in France, on the Ukrainian crisis, the integration of migrants and the role of local governments. Mayor since 1998 and a councillor for the Loiret département since 2001, Christophe Chaillou is also the Director General of CEMR’s French Association (AFCCRE).


With over 4 million Ukrainian refugees in Europe, we are witnessing the biggest migratory movement since the Second World War. What does this mean for local and regional governments?

Municipalities and regions are playing a leading role in managing, day by day, the impact of major crises. Responding to our citizens’ emotion and solidarity initiatives, local and regional governments immediately took action to support and take part in the welcoming of refugees, each according to their competencies. Municipalities have then been in the front line in determining the accommodation possibilities in their territories.

National associations of local and regional governments like the AFCCRE are also taking action. What role can they play to support the Ukrainians?

The national associations rightly support these actions, notably in the countries most affected by the massive arrival of displaced people. I was able to see this recently, in Romania, where the mayors and other elected officials are mobilised to manage and anticipate this evolving situation.

The AFCCRE is working with local government associations in the most affected countries in order to communicate their local governments’ needs with their French peers, as was the case recently during an online meeting with our Polish colleagues, on 31 March. The AFCCRE, in solidarity with Ukrainian citizens and local elected officials, also shared with its members CEMR’s Declaration on Ukraine.

Your municipality, Saint-Jean-de-la-Ruelle,stands in solidarity with Ukraine. You have decided to take a series of actions in partnership with your twin-town Niepolomice, in Poland, which itself is twinned with Kobeliaky, in Ukraine. What actions are you planning?

Our twin town is facing a massive arrival of refugees: over 2000 over ten days. It then had to mobilise all its energies to facilitate the hosting of this population, with the decisive support of citizens and the big associations. We immediately proposed to help them and this will take concrete form in the coming days.

For example, in the area of education, we are going to support the financing of language classes. Our Municipal Council unanimously voted to provide €30,000 in financial support to Ukrainian citizens and, notably, €10,000 for our Polish twin town. This will fund language classes in the Niepolomice municipal library for the Ukrainian families being hosted.

We are witnessing an unprecedented moment of European unity on the welcoming of Ukrainian refugees. The European Commission’s proposal to active the directive on the temporary protection of people fleeing Ukraine would give these refugees right of residence and access to the labour market and schools. However, concerns have also been raised about discrimination against other refugee populations. What is your position on this subject?

For my part, I am very attached to the tradition of welcoming and protecting people, particularly those asking for asylum, which for me is an elementary human right in our societies and is part of Europe’s fundamental values. I had, in this spirit, welcomed in our municipality a family of Syrian refugees and had expressed my readiness to do the same for an Afghan family last summer.

The integration of Ukraine refugees is a major challenge. How can cities and other local governments prepare themselves?

We are particularly aware of this challenge. We know that the people who are arriving are mostly women and children, and we will be sure to take the particular needs of these refugees into account. That’s why are providing psychological support tailored to their family situations and will ensure the children’s schooling.

With the French presidential elections fast approaching, what role is immigration playing in the political debates?

This question polarised the debates from the beginning of the campaign by providing, with the support of the media and social networks, a first-class a highly prominent platform for all the populists. The war in Ukraine has disrupted this cycle of hatred and rejection.

Turning back to Saint-Jean-de-la-Ruelle, the Orléans Metropole and the département of Loiret. Where are the migrant-origin populations from?

We have in our territories communities stemming from the major waves of immigration, notably those related to economic development and the need for workers: southern Europe, the Maghreb, sub-Saharan Africa, Turkey, and, most recently, eastern Europe.

Your municipal partner within the IncluCities project is the City of Brussels. You are also keeping close ties with six other cities and local government associations via the IncluCities network. What does this direct collaboration between cities entail and what are your expectations regarding this project?

Our town has always favoured cooperation, exchanges, openness and working together through networks. The exchange of good practices, notably at the European level, is a deeply enriching approach for us. IncluCities is an opportunity to take advantage of the experience of the City of Brussels and of other participating European cities in order to develop our know-how and build upon our own experience in the area of welcoming migrants. With the arrival of thousands of Ukrainian refugees in our territories, we will more than ever need to progress in this area and indeed go beyond the response to an urgent humanitarian situation.

IncluCities Interview

Inclucities Interview - News 2022

“The city is what unites us, regardless of where we came from”


Fuenlabrada is a Spanish municipality located in the Madrid metropolitan area. The IncluCities mentor city has experienced rapid population growth because of migration. In response, the municipal authorities developed policies of social cohesion and equality that have become a reference for effective inclusion practices.

Francisco Javier Ayala Ortega has extensive experience in the field of public policies and held various positions in the Fuenlabrada City Council before being elected mayor in 2018. He chairs the International Relations Commission of the Spanish Federation of Municipalities and Provinces (FEMP) and is CEMR Spokesperson for Employment. With a degree in law and a passion for the Andalusian dance, he promotes equal rights, active participation and collective work as the foundations of inclusive cities.

In the past year marked by COVID, mayors of cities across the world have faced unprecedented challenges. How did the city of Fuenlabrada manage the pandemic?

We had a clear strategy from the very beginning: making the municipal budget available to support the city hospital and to reach out to people most affected by the lockdown, especially the elderly and children. I am proud that within only a few days, we were able to set up an effective field hospital for COVID patients next to the city’s hospital centre.

The world is being rocked by challenging issues – the pandemic, recovery, climate change, migration. How do you see the role of cities in tackling them?

There is no doubt that local governments are the ones who are the closest to the citizens and, therefore, the ones who know best about their needs and understand the reality of their territories. Of course, the challenges are global, and they require the collaboration of the international community in order to create common efforts and achieve global goals. But the answers, the ways we reach these common objectives of recovery, the fight against climate change or the way we deal with migration, must be adapted to the population on the ground. In this process, the local governments play an essential and leading role.

The population of Fuenlabrada has grown in the past 40 years because of migration. The population tripled, and the average age of the population is now 6 years lower than the national average. How did the city adjust?

In my view, there are two main keys to addressing this challenge: one is civil participation and the other is social cohesion policies. Fuenlabrada is an important point of reference when we talk about citizens’ participation. We’ve managed to develop the participation of citizens through their involvement in transformation processes with a common goal of improving our city and the lives of the citizens. We’ve also been seen as a successful example of cohesion policies in the past decades. In parallel with the population growth, we have developed innovative programmes that helped us decrease the unemployment rate and improve inclusion.  

What is the current migrant situation in Fuenlabrada?

Currently, the foreign population represents slightly less than 13.5 per cent of the city’s population, and the majority are people between 20 and 49 years old. Most of them come from Romania, Morocco, Nigeria, Equatorial Guinea, Colombia and China. On integration, our efforts are focused on adequate municipal services responding to the basic needs of the newcomers. Furthermore, we support the development of intercultural and transversal integration projects. Our aim is also to promote the associations that best represent migrants, to motivate them to actively participate in city ​​life and to search for solutions to common problems. Thanks to all of these efforts, we established an important network of citizen participation. Among more than 400 registered entities, there are around 60 migrant-led or pro-immigration organizations.

How can we prevent social exclusion, especially among vulnerable groups such as migrants, if unemployment is already particularly high among less skilled young people?

In recent years, Fuenlabrada has developed an EU-funded project called MILMA, which was selected among hundreds of projects across Europe. Its objective was to foster collaboration among the public administration, companies and other organisations. More concretely, MILMA enables job seekers to connect with potential employers. With the development of efficient and innovative models to access employment, we managed to include the unemployed people, both nationals and migrants, in the city life in Fuenlabrada. The response in participation was beyond our expectations, and we intend to turn it into a model that could be exported to other cities across Europe.

What role is played by the narrative about migrants in the integration process? How do you tackle negative attitudes and disinformation in your city?

For years Fuenlabrada has participated in the Anti-Rumours Network. This programme is one of our best practices in tackling racism and xenophobia. It aims to teach children and adults the value of truth and warns against false harmful rumours and prejudice in the local community and society at large. In addition, we take part in an already well-established project like the Coexistence Board (Mesa por la Convivencia), where dozens of neighbourhoods and social or migrant organisations work together. This initiative has also launched a Solidarity Network to help people affected by the pandemic. This showcased how we can all work together side by side if we have a common goal – to fight the pandemic and help all fellow citizens, making sure no one is left behind.

As a mentor in IncluCities, you work together with the Greek city of Levadia to improve its integration practices and develop tools for decent employment of refugees and migrants. What do you expect from this participation?  

We will learn a lot from Levadia’s experience, its policies and its activities, as well as from the other cities, municipalities and associations participating in the project. On the other hand, working on an action plan to improve local integration of migrants and refugees, and sharing experiences, is a very good methodology that will allow us to assess our own actions and improve them.

Do you think that people are where they come from? How much, for instance, did the fact that you were born in Córdoba mark you as a person or as a politician in Fuenlabrada? Do you still visit the Andalusia regional house and dance “sevillanas”?

People have many dimensions. We are influenced by where we were born and where we spent our childhood, and we are also impacted by the places where we spend our lives. We are shaped not only by places but also by people. I was born in Córdoba, I spent part of my childhood in Almería and, since I was 6, I have been a neighbour of Fuenlabrada. I partially represent all those people whose parents came to this city 30 or 40 years ago from Andalusia, Extremadura or Castilla La Mancha in search of a better future. You see, I understand people coming from other countries with the dream of a better life. However, I can say I am from Fuenlabrada, and the city is what unites us regardless of where we come from. Yes, Andalusian blood also runs through my veins, and you can notice this too, especially when I dance.

How do you maintain contact with your city fellows?

Daily, I deal with many people, individuals who approach me on the street or address me through social media. I walk around my city every day. It is essential not to lose direct and permanent contact with citizens. However, it is also important to keep in touch with the space, the streets, the squares and the parks.

Inclucities – Hiring

BoT Expertise - News 2023

We are recruiting a Project Officer – Migration and Integration


The Council of European Municipalities and Regions (CEMR) is recruiting an Officer for IncluCities (full-time contract at the CEMR Secretariat in Brussels until January 2023).

Find all the details in the Job description.

Please send your CV and application letter, telling about your motivation and interest to application@ccre-cemr.org before 10 January 2021 – 23:59. Please put ‘Project Officer – IncluCities’ in the title of the email.

IncluCities Website

IncluCities Website - News 2020

IncluCities goes live


We are launching a brand new IncluCities website!

With all project-related information and everything you need to know to keep yourself up-to-date on European policy on migrant integration and inclusion, this will be the focal point of the IncluCities community.

Keeping all eight participating cities and their local government associations involved, we will offer insights into the IncluCities project’s progress, dynamics, ideas from the ground, lessons learned and action plans for cities to improve the way local communities welcome newcomers.

LOCAL is the new GLOBAL

This website will gather news on topics related to migration, integration and inclusion. The main aim is to focus on global issues by presenting existing local practices of the IncluCities’ partners and sharing ideas from other cities and municipalities across Europe. However, we won’t miss any key EU initiatives around these topics, such as the new EU Action Plan on integration and inclusion of migrants.

Check the handshake

With the interactive map of participating cities, we want to present the participants and their associations. Click on the maps handshakes to access a visual presentation of each mentoring pair cooperation, listing data and describing the strengths, needs and best practices of participating cities.

Method in a snapshot

For those interested in in-depth methodology, check out our resources page with all the mentoring documents. Take a look at the graphical step-by-step explanation of each process. From study visits to training academies and workshops, the process will lead to effective action plans that will open new approaches and structures for migrant integration.

Meet our partners

A full section is dedicated to our partners, the seven associations of local and regional governments and their participating cities. To learn more about them, follow the links or get in touch with the contact person.

Behind the scenes

There is always a human story behind every initiative. We hope to showcase many, through interviews and various videos on how integration and education work in everyday life.

Want to know how child refugees are coping in Livadia, Greece? Or to learn how the Spanish town of Fuenlabrada is fighting discrimination with an animated video dispelling unfounded rumours? Or how migrants and people with migrant backgrounds in Brussels help refugees find their way as volunteers in reception centres? If so, the news on work behind the scenes is the right place to go. Lots of other external publications, project deliverables and working documents will be placed under resources.

Stay engaged

To stay updated, click on the website’s letter icon to subscribe to our newsletter and follow us on Twitter or Facebook. There are many ways and channels where we can connect and interact.