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Elderly Support Line

Elderly Support Line - News 2022

Turkey’s Serdivan municipality develops comprehensive system for seniors’ emergency and daily care


Like many territories across Europe, the city of Serdivan in northwest Turkey is facing the challenges of caring for an aging population.
 
That is why the municipality has developed the Elderly Support Line. Seniors can apply to have the device and emergency support system installed in their home.
 
Once set up, the senior can call municipal assistance 24/7 by pressing an emergency button worn on a necklace. Thus, elderly people can call for help whether because of falling, heart attack, blood pressure, diabetese or any other problem.
 
The button can also be used on the move as the wireless device enjoys a certain range. The municipality’s call centre can be reached without even the hassle of dialing a phone.
 
With the aid alarm, the municipality’s response team takes action quickly and reaches the needy, if necessary transporting the patient to the hospital by patient transport or ambulance.
 
If the person cannot reach the municipal call centre for any reason, the call is automatically transferred to the 112 Emergency Call Centre.
 
Caring for seniors
 
Serdivan municipality also provides other services to the elderly, such as house cleaning once a month, food according to demand, personal care, bathing once a week and changing the clothes of bedridden people.
 
The municipal support team also makes doctor’s appointments for seniors and takes them to the hospital for examination or routine controls.
 
The project especially supports seniors who may lack nearby relatives. It aims not only to meet seniors’ urgent health and household tasks, but also to accompany them and show them they are not alone.
 
Thanks to the Elderly Support Line, Serdivan’s seniors can live longer, happier lives as valued members of the community.

Political Debate on AI

AI - News Section

AI and local adaptation: an essential antidote to climate chaos


From automatic translation and the detection of cancer cells to the promise of self-driving cars, artificial intelligence (AI) is already transforming work and processes in many areas of life. But this revolution, which will only intensify in the coming years, also concerns public services and, in particular, local and regional governments.

This is particularly true in the area of climate change adaptation, given that meteorological risks are as diverse as the patchwork of the world’s territories. That’s why CEMR held a political debate on AI and climate adaptation in Bologna on Monday (4 July), featuring national, regional and local political leaders, as well as academic and international experts.

Stefano Bonaccini, the president of CEMR and of the Emilia-Romagna Region, highlighted Bologna’s hosting of the supercomputers of the European Centre for Medium-Range Weather Forecasts (ECMWF). “This is a data centre for the entire European Union, containing some of the most powerful supercomputers in the continent”, he said. “By forecasting meteorological risks, the Centre contributes to shaping the most appropriate local and regional actions to adapt to an increasingly unstable climate.”

Such data will be sorely needed. European territories are increasingly being devastated by wildfires, floods and other extreme weather events. Andreas Wolter, the Mayor of Cologne, underlined that last year floods in Germany and Belgium killed almost 250 people and inflicted €20-40 billion in damages. The summer of 2021 was also the hottest on record in Europe, reaching 48.8 degrees Celsius in Sicily in August.

Patrizio Bianchi, the Italian Minister of Education, stressed the importance of AI and data to developing local, national and European responses to climate change and potential disasters. “We need data, data, data, and more data! And the capacity to elaborate on this data”, he said. “We are using this data to improve our capacity to live well and healthily, as well as to avoid war and disasters.”

Minister Bianchi stressed that Bologna’s data centre is one node in a pan-European system of climate simulations and that cooperation at all levels is key. He also emphasised that AI cannot substitute for human collective intelligence and civic responsibility: “The only real danger is human stupidity. We can avoid this by returning to the basic values of our democracies.”

Combined European and local action

Reports from the Intergovernmental Panel on Climate Change (IPCC) increasingly suggest that we will not achieve the Paris Agreement’s goal of limiting the global rise in temperatures to 2 degrees Celsius. As such, local climate adaptation will be necessary in addition to mitigation through reduced global emissions.

The European Union is taking numerous actions to anticipate and adapt to climate risks. These include the Copernicus Earth satellite observation programme, the Destination Earth digital model of our planet’s environmental system and a barrage of legislation and funding as part of the European Green Deal.

One European project particularly concerning local and regional governments is the Covenant of Mayors. The towns and regions making up the Covenant’s 11,000 signatories, covering 341 million inhabitants, all commit to taking measures to decarbonise their economies and proactively adapt to climate change.

The European Commission’s scientific body, the Joint Research Centre (JRC), regularly produces data-based studies on local climate risks and adaptation. These notably help identify the most coherent and effective actions to be undertaken in different localities, as well as flagging sometimes neglected issues such as social inequalities.

Public data and models are key to designing effective local adaptations

Enrico Biffis, Associate Professor of Actuarial Finance at Imperial College London, stressed the importance of data and accurate climate models to take the most relevant local adaptation actions. “If we don’t get it right the costs are going to be huge. Some of these projects are multi-year, 10, 20, 30 years”, he said. “You cannot just backtrack 10 years down the line. It’s imperative to get it right.”

Mayors and other local and regional elected leaders shared their experiences and challenges regarding climate adaptation. Michaël Quernez, Mayor of Quimperlé, Vice-President of Brittany and Secretary General of CEMR’s French association (AFCCRE), cited the problems of climate data becoming privatised. “In France, for a mayor like me to access to data from Météo-France (a public weather forecaster), he must buy it”, he said. “What can we do to ensure this is public data and it is not marketized?”

This is just one of the issues that local and regional representatives can raise among national and European policymakers. One thing is for certain: we need accurate information and cooperation at all levels if Europeans are to fight and adapt to climate change.

CEMR report of 2021 

Meet Local Leaders - News

Report on the publications, knowledge-sharing, advocacy and communications in 2021 


The Council of European Municipalities and Regions (CEMR) is pleased to present its 2021 Activity Report, which provides an overview of the organisation’s main actions and achievements over the year. Guided by the 2021–2030 multiannual strategy and the 2021–2022 work programme, CEMR focused its work on four objectives: 

  1. Policies and advocacy 
  1. Knowledge sharing and capacity-building 
  1. Pan-European campaigns and visibility 
  1. Internal organisation and sustainability 

All actions were aligned with the aim of advancing the Sustainable Development Goals (SDGs) across Europe’s territories. 

Shaping European and Global Agendas 

Throughout 2021, CEMR actively influenced European initiatives and alerted members to upcoming developments affecting local and regional governments. Activities included: 

  • Monitoring EU initiatives on recovery, resilience, and international cooperation. 
  • Engaging in structured dialogues on cohesion policy, rural development, disability rights, and urban development. 
  • Providing input that shaped OECD analyses, Council Conclusions, and the European long-term vision for rural areas. 
  • Publishing position papers and resolutions on gender equality, migration, the Fit for 55 energy package, water, and digitalisation. 

At the international level, CEMR deepened cooperation with UCLG, the Global Taskforce, OECD, and the Congress of Local and Regional Authorities. 

Building Knowledge and Capacity 

To strengthen understanding of EU policies and empower members to act, CEMR: 

  • Produced publications and webinars, including a new edition of the TERRI Report on decentralisation reforms. 
  • Organised workshops on member participation in national and European processes. 
  • Delivered capacity-building through externally funded projects in areas such as EU funding, climate adaptation, gender equality, migration, and SDG implementation. 

Raising Visibility and Engaging Citizens 

2021 was also a year of celebrations: 

  • 70th anniversary of CEMR and the 15th anniversary of the Equality Charter brought together 500 participants online. 
  • Pan-European campaigns were launched for Europe Day, SDG Day, and equality, highlighting the voices of local leaders and women in politics. 
  • CEMR ensured visibility for its spokespersons through social media, interviews, videos, and participation in international events. 

In numbers: 

  • Over 120 articles published in English and French. 
  • More than 650 tweets reaching 1 million views. 
  • 14 newsletters delivered to the network. 

Strengthening Internal Organisation 

CEMR took concrete steps to become a more sustainable, inclusive, and resilient organisation: 

  • Two online Policy Committee meetings gathered 170 elected representatives to adopt policy positions and validate the strategy. 
  • A new Secretary General selection process was launched. 
  • Internal processes were modernised with digital templates, e-signatures, and reduced paper use. 
  • Staff received training on project management, budget monitoring, public speaking, and team collaboration. 

Milestones and Campaign Highlights 

  • Advocated for local governments to be included in post-COVID recovery plans (#CohesionAlliance). 
  • Shared local leaders’ visions for the Conference on the Future of Europe
  • Continued the #Power2Her and #LocalEquality campaigns on gender equality. 
  • Helped secure recognition of the multilevel cooperative model in the Glasgow COP26 agreement

2021 was a year of adaptation, resilience, and influence for CEMR. Despite the challenges of the pandemic, the network succeeded in shaping European debates, amplifying the voice of local and regional governments, and strengthening internal capacities. With a stronger foundation and renewed strategy, CEMR continues its mission to empower Europe’s municipalities and regions to lead sustainable change. 

Read the study here

For more information, contact:

Employment Report

Labour - News Section

Report: EU Dialogue, Local Solutions


Do you want to know more about the work of municipalities and local trade unions? Here is the final report of the EPSU-CEMR joint project “EU Dialogue, Local Solutions” that concluded with a final online event on 25 March. The project focused on the share of good practice examples among members regarding the implementation of three sets on EU guidelines agreed over the years by CEMR and EPSU: on gender equalitythird-party violence and harassmentmigration and anti-discrimination.


This project showed there exists a variety of initiatives implemented by local and national affiliates, and the joint action of local and regional governments together with trade unions is crucial to implement far-reaching actions on many different policy areas, while ensuring better working conditions for the LRGs workforce. Find the project’s final report here.

EU dialogue, local solutions

Labour - News

EPSU – CEMR Project “EU dialogue, local solutions” 3rd national workshop


Social partners, members of CEMR and the European Federation of Public Service Unions (EPSU) gathered on 25 February during the workshop “Migration and inclusion guidelines: Spanish and Italian actions”. This third webinar focused on strategies from both countries, underlining the importance of providing key public services to migrants but also promoting inclusion. In the moments we are experiencing, it is important to hold up to the values we stand for.

Malin Looberger concluded by highlighting that it was a privilege to share experiences and knowledge to be able to work on long term solutions that take into consideration the needs of both migrants and LRGs workers.

Principles for a digital transition for all

Digital transition - News 2022

Is the EU’s new approach in tune with local and residents’ needs?


Digital services, online platforms and electronic devices have become part of our everyday life, bringing us countless new opportunities for professional and personal development. However, innovation can come at a cost. Continuous access to information and data can put our privacy at risk and expose us to misinformation, fraud and discrimination.

For this reason, the European Commission recently issued a “Declaration on Digital Rights and Principles for the Digital Decade” with guidelines to ensure a fair and inclusive digital transition. The document will shape future EU digital rules, such as the upcoming Data Act on sharing of information between businesses and governments.

CEMR provided its input during the Commission’s consultation preparing the digital decade declaration. In fact, we recently adopted our own position paper “Digital Services for All: Principles for a digital transition in European local and regional governments”. The paper outlines CEMR members’ views on the digital transition, a trend which is transforming the role and activities of local and regional governments.

Several of the principles put forward by CEMR members were also reflected in the Commission’s Declaration, notably on the importance of user-centred digital services, consultation between levels of government for setting standards and the upgrading of digital skills among citizens. Read our take on the declaration and what’s in store for local governement.

Interoperable and transparent data management

Digital Services for All outlines the conditions needed for local and regional governments to provide effective and inclusive digital services for all citizens.

These include the development of open international standards through dialogue between all levels of governments – European, national, regional and local – and between the public and private sectors. Only through dialogue with all stakeholders can solutions suitable to all be found.

Public and private actors must bear in mind that the interoperability of services and systems is crucial to ensuring smooth data exchange. Data management must be transparent. To this end, local and regional governments comply with GDPR and other regulations on accessing public-sector data. 

Inclusive digital services

Digitalisation of public services is useless if the people concerned, our citizens and users, cannot access them. That is why CEMR strongly advocates a non-discriminatory approach for the deployment of digital public services, taking into account economic and social barriers.

Awareness of intersectionality – the interaction of these economic and social barriers – means always ensuring public services are accessible and usable by everyone, regardless of the conditions they face. Proactive actions are needed to make sure that elderly people, persons with disabilities, marginalised and vulnerable individuals are not excluded.

Finally, we can only reap the full fruits of digitalisation if people have the skills needed to participate. We need coordinated action to further develop digital skills and literacy among public officials, citizens and indeed all users. Only an informed society and a digitally literate public will be able to make the most out of digital services.

Read the position paper here

For more information, contact:

Presenting CEMR

CEMR - News Section

Hot off the Press: “Empowering Local and Regional Europe since 1951”


We are pleased to announce the release of CEMR’s new presentation brochure: “Empowering Local and Regional Europe since 1951”.

This richly-illustrated publication provides a bird’s eye view of CEMR and its work on behalf of Europe’s municipalities, counties and regions. It also takes stock of what has been achieved since its creation in 1951 and draws the lessons of decades of work. The document, available in English and French, features numerous charts, a map and a historical timeline.

“If this publication makes one thing clear”, explains CEMR President Stefano Bonnacini“it is the crucial role of Europe’s complex patchwork of municipalities, counties and regions in so many aspects of life. Behind the words that jump out – basic services, climate change, international development, COVID – there is a human reality: local and regional elected officials and civil servants, working every day for their citizens in an ever-growing sphere of areas.

In particular, you will discover inside:

  • The men and women, elected mayors and local/regional leaders from across Europe, who make up our leadership
  • CEMR’s membership and the diverse territorial organisation of different European countries
  • CEMR’s democratic values, internal organisation and way of working
  • Our thematic work, projects and partners under the headings People, Places, Planet and Partnership
  • CEMR’s rich history since our founding in 1951: from the contribution of town twinning and local autonomy-building in postwar Europe to our expanding work on territorial development, gender equality and environment
  • How to keep in touch with us through our many communications channels tailored to diverse audiences

Modernising working time rules

Labour - News Section

Balancing worker protection with flexibility and legal clarity in local public service delivery under the Working Time Directive


The Council of European Municipalities and Regions (CEMR) has responded to the European Commission’s public consultation on the review of the Working Time Directive (WTD), urging the EU to prioritise legal certainty and respect for local autonomy in any future reform. 

Unchanged since 2003, the current Directive no longer fully reflects today’s labour realities, especially for local and regional governments as major public employers. While modernisation is welcome, CEMR warns against overreach: the Directive should focus strictly on health and safety, without encroaching on broader employment issues that fall outside the EU’s remit, such as wages, work-life balance, or new working patterns. 

In its response, CEMR reaffirms key positions first set out in its 2011 position paper, which remain relevant today. It calls for: 

  • Flexibility for social dialogue: Local social partners are best placed to find tailored solutions through bargaining and agreements that balance worker protection with service continuity. 
  • Clear limits to scope: The Directive must not expand into areas that are either outside EU competence or not directly related to health and safety. 
  • Legal certainty: Any revision should result in simpler, clearer rules that avoid legal ambiguity and reduce the administrative burden on local authorities. 

CEMR further stresses that the review must take full account of the impact on local and regional governments’ ability to provide uninterrupted public services, especially in sectors like emergency care and civil protection, where flexible working patterns are essential. 

CEMR concludes that no legislative initiative should proceed before the publication of detailed impact assessments and a full analysis of the public consultation. In the meantime, it stands ready to engage in open and constructive dialogue with EU institutions to ensure a balanced approach that works for all levels of governance. 

Read the position paper here 

For more information, contact: 

Empowering local Europe since 1951  

Democracy, diversity, and sustainability at the heart of CEMR 


Since its founding in 1951, the Council of European Municipalities and Regions (CEMR) has worked to promote a peaceful, democratic, and united Europe. Rooted in local self-government and citizen participation, CEMR brings together municipalities, counties, and regions across 41 countries, giving local democracy a strong voice at European and international levels. 

Our Values 

CEMR stands on three core pillars: 

  • Local democracy: Protecting municipal autonomy, human rights, and the rule of law. 
  • Sustainability: Guiding action through the United Nations’ Global Goals. 
  • Diversity: Promoting gender balance, inclusiveness, and respect for differences. 

With a team of 40 professionals in Brussels, representing a dozen nationalities and speaking 15 languages, CEMR embodies the European mosaic it serves. 

A History of Local Leadership 

CEMR was born in 1951 when 56 mayors from six countries gathered in Geneva to lay the foundations of a united Europe from the bottom up. Their early efforts focused on town twinning, fostering reconciliation through exchanges and cultural ties. Today, with some 20,000 twinnings across Europe, this remains the continent’s most widespread form of cooperation. 

CEMR also pioneered the push for local autonomy, adopting the European Charter of Municipal Liberties in 1953, which later inspired the Council of Europe’s European Charter of Local Self-Government. 

In 1984, CEMR officially added “Regions” to its name, reflecting its advocacy for decentralisation and the growing importance of regional governance. 

What We Do Today 

CEMR’s mission is organised around four “Ps”: People, Places, Planet, and Partnerships

  • Advocacy: Representing local and regional interests to the EU, the Council of Europe, OECD, and the United Nations. CEMR works to ensure that 70% of EU laws affecting municipalities and regions take account of local realities. 
  • Knowledge: Sharing expertise and producing ground-breaking studies on local democracy, equality, climate action, migration, and finance. 
  • Partnerships: Leading externally funded projects on sustainable development, integration, climate, and democracy, including initiatives such as PLATFORMA, IncluCities, and the Covenant of Mayors. 
  • Communication: Reaching citizens, members, and global partners through campaigns, media work, and digital platforms. 

Looking Ahead 

Marking its 70th anniversary in 2021, CEMR reflected on past achievements while preparing for future challenges. In an age of polarisation, climate change, and digital transformation, the organisation continues to champion local democracy as the bedrock of peace and progress. 

As former CEMR President Valéry Giscard d’Estaing once urged Europe’s young people: “Today, power is there for the taking! It is the power to act, to bring on the future and to organise it.” 

Read the study here 

For more information, contact: 

Muni World 2021

Muni World - News 2021

Take part in Muni World 2021, a hybrid event focusing on smart cities


The Federation of Local Authorities in Israel, Masham, invites you to its annual event, MUNI WORLD 2021. Taking place from 19 to 21 October 2021, this hybrid event will focus on areas pertaining to smart cities innovation, environmental issues, approaches to urban planning or transportation.

The event’s highlights will be the international MUNIEXPO exhibition dedicated to urban innovation and smart cities and the MUNIWORLD Conference focusing this year on the threats of urban terrorism on smart cities. 

Online live tours will be available throughout the event for registered participants. The tours will be conducted in English and will convey what is happening in the exhibitions at those moments. To register, click here. More information is available here

Aslo discover MUNI WORLD is this 37” video.